Your case already exists in your inbox

When you are dealing with councils or legal processes, the hardest part is often not the paperwork. It is the scattered information. Emails are where the real timeline lives, but they are buried across threads and months.

A simple way to handle it

• Pick a timeframe (start and end date).
• Search your inbox for the main council email domain.
• List the top 10 messages that changed the situation.
• Write each one as a short event in date order.

Common mistakes to avoid

• Trying to summarise the whole case at once.
• Ignoring older emails that set expectations.
• Saving screenshots instead of the original message.

How CareConnect helps

CareConnect reads emails (read-only), suggests what each message is about, and lets you confirm. AI suggests, you decide. That means you stay in control of the facts.

Next step

Pick one email thread and write down the date and what changed. You will already feel more grounded.